H&D Products wishes it’s customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.
In case of dissatisfaction with our products, customer have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Return Policy
If the seal is not broken
Customers can return the product and get a full refund or exchange the product for another one of the same or lesser price.
In extreme cases of damaged product delivery (leakage / broken/missing items) due to transit, a refund/exchange can be initiated after thorough verification of the refund policy.
Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch test as cautioned in every product.
Requests received later than 2 business days prior to the end of the current service period will be treated as cancellation of product for the next service period.
Refund Policy
H&D Product is not responsible for any damage after the delivery of the products.
An unboxing video is mandatory with the original packaging in case of claims on missing items/leakage/breakage or damaged / incorrect product, has to be made.
In case of refund to be claimed kindly contact our customer care on +91 9974164950 or write to us on shop@soaptown.in with the necessary images and videos related to your claim with the subject line “Refund For ”.
In case of a package being tampered/damaged/defected kindly refuse to accept the package from the delivery partner on the spot.
Contact the customer care team on +91 9974164950 if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made a post this period.
The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.
A claim of refund should be made within 24 hours of order delivery with the aforementioned details.
If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Bella Vita Organic.
H&D Product will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.
Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do a patch test as cautioned in every product.
